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Shipping
Shipping Rates and Times
IMPORTANT ANNOUNCEMENT: Due to a sharp increase in reports of thefts of packages marked "delivered" by our carriers (USPS / UPS), U.S. shipping will be sent out "Signature Required" by default.
To opt out of signature confirmation, please click the checkbox on checkout. Opting out means you agree to the following terms:
I [your name here], opt out of signature confirmation and understand that if the package is stolen, the carrier needs time to investigate before I can get a refund. I agree to not submit a chargeback on the stolen order, and if I do, I agree to pay all fees associated with a chargeback and pay those fees from my refund.
The shipping rates available to you are determined by the contents of your order and your shipping address. The Checkout page will display the shipping methods and corresponding rates available to you before you complete your order.
Contiguous U.S.:
Flat-rate of $9.95 or carrier rate on orders up to $149.99
Or weight based calculated weights for special classes of shipping (express, first class, second day etc)
Order totals over $150 gets FREE SHIPPING
(Signature Confirmation Required unless you opt out)
**All other U.S. domestic shipping is a flat-rate of $13.95.
Ground transit times, contiguous U.S. (days given in BUSINESS DAYS meaning Saturday and Sunday don't count towards number of days to destination).
Non U.S. destinations:
CANADA:
We offer several shipping options, CHOOSE CAREFULLY:
FASTEST:
[UPS Flat] Fast but additional BROKERAGE charges on top of TAXES will be due upon delivery as is true for all aside from USPS — $35.00
UPS charges you, the receiver, an additional fee to take your product through customs, this charge can be significant.
FAST, RELIABLE
[USPS Flat Rate] 6 - 10 days, NO ADDITIONAL BROKERAGE CHARGES, only TAXES — $35.00
Tracking and insurance is included, you pay no extra fees aside from your tax / vat. Fairly fast, reliable, trackable at each step.
SLOW, CHEAP
[USPS Flat Rate] First Class 10 -35 days limited tracking, NO ADDITIONAL BROKERAGE CHARGES, only TAXES — $22.00 USD
This is first class mail, the slowest with limited tracking through customs and can take anywhere from 10 days up to 6+ weeks during the busy holiday shipping seasons. Cheap, but select at your own risk as it's not scanned through customs. Limited insurance
We cannot ship orders outside of the U.S. without yourexplicit agreement to, and indication that you understand everything involved in shipping, and what fees you will be responsible for based on the carrier you choose.
CANADA + ALL OTHER NON-US ORDERS:
IMPORTANT: UPS and DHL are reliable but will include an extra BROKERAGE fee that must be paid by you on DELIVERY. SEE MORE BELOW**
REFUSING an order because of that fee will result in us only being able to refund you minus what shipping charges the carrier charges us. IT CAN BE SIGNIFICANT and result in zero funds available for refund.
We are doing our best to come up with an affordable and dependable option.
ONCE AGAIN, IMPORTANT: IF YOU CANCEL AN ORDER THAT HAS ALREADY BEEN SHIPPED, WE CAN ONLY REFUND YOU THE AMOUNT MINUS WHAT WE'VE ACTUALLY SPENT ON SHIPPING AND RETURN SHIPPING.
** All non U.S. orders can go either USPS or UPS.
LET US KNOW WHICH SHIPPING METHOD YOU WANT IF YOU WISH A CHANGE IN SHIPPING METHODS AFTER YOUR ORDER IS PLACED and we'll ship out your order out via the alternate carrier asap.
While USPS is reported to have improved now, we cannot guarantee USPS transit time. Once it leaves our facility, it is literally and figuratively out of our hands.
IF you've chosen UPS, UPS will charge you fees upon delivery which we are not responsible for.
These fees are: Brokerage fees and VAT / Taxes which are 100% your responsibility.
If you choose USPS, they do not charge you Brokerage fees, only the regular taxes / VAT.
We are adding locations and will sometimes be able to ship to salons in other countries not listed if the billing address and shipping address are both a salon or educational center abroad, contact us if you'd like to ship to a country not on this list.
Order Processing
All orders received before 2 p.m. PST are processed the same day. Orders will ship out within 1 - 72 hours of purchase, if you order at 3 p.m. on a Friday, it won't go out until Monday.
Shipping Confirmation Emails
Our systems will send you an automated shipment confirmation email with tracking details once your order has been shipped.
Our shipping carriers do not pick up packages from our facilities on weekends, or on postal holidays.
If you place an order after our order processing deadline, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order. The time-frame for the shipment method you selected will begin when the carrier picks it up for delivery.
Shipping Carriers
Orders placed with standard flat rate shipping may be shipped with any of our carriers: US Postal Service (USPS), UPS, or FedEx.
Weekend Delivery
We are unable to arrange weekend deliveries for UPS, USPS orders may arrive Saturdays.
All shipping and processing times listed on our website are in business days (Monday-Friday, excluding all national holidays). Some of our shipping carriers occasionally deliver orders sent via standard shipping on Saturdays, but this service cannot be requested or guaranteed.
Cancelling an order we've already shipped
Once a package leaves out facility, it's in the hands of the carrier, and we're not in control of when your order will reach you, they are. We do our best to use reliable shipping, but issues arise.
If the shipping is taking too long and you're thinking about canceling / having us intercept the package, here are the details for the process:
OPTION ONE: Send the package back to us at your cost once it reaches you and we will refund you the item cost MINUS any shipping costs not covered by your shipping fee once it arrives back it new condition.
OPTION TWO: Ask us to request an INTERCEPT. USPS will charge us $13.95 and any additional shipping, and we will deduct those costs as well as any additional shipping costs not covered by your initial shipping fee from the item once the carrier returns it to us..
IMPORTANT!! We charge a basic flat-rate shipping. We almost always pay more than that for shipping. We will charge you the difference between what you paid for shipping, and what it actually cost us so we aren't making a loss on the shipped cancelled order. Covering the additional shipping is a service we provide to our paying customers, and as much as we'd love to as a service to you, we simply can't take losses on transactions like these where a full refund is involved.
International Shipments
Delivery time for international packages vary widely depending on Country, Customs, Carrier and Method of Shipment. We usually ship international orders within 24 hours.
Shipments outside of the U.S. may be subject to fees such as "import customs fees" which include Customs, Duties, Taxes, Brokerage Fees and other similar fees. These "fees" are typically collected by the shipping carrier in your area, and are not part of our shipping charges.
Please contact your local carriers and customs department to learn more about these fees. You, the importer, will be responsible for all "fees" which may be imposed by your country's customs laws including but not limited to duties, taxes, brokerage fees and other fees that may apply at the time package is delivered to you.
Please contact us for more information and an estimated time of arrival to your destination.
Or, if you would like to specify a carrier in particular, contact us in advance before we process and ship out your order.
Methods of payment for international shipping include Paypal and wire transfer and require pre-payment.