Due to a sharp increase in reports of thefts of packages marked "delivered" by our carriers (USPS / UPS), U.S. shipping will be sent out "Signature Required" by default.
To opt out of signature confirmation, please click the checkbox on checkout.
Opting out means you agree to the following terms:
I [your name here], opt out of signature confirmation and understand that if the package is stolen, the carrier needs time to investigate before I can get a refund. I agree to not submit a chargeback on the stolen order, and if I do, I agree to pay all fees associated with a chargeback and pay those fees from my refund. The shipping rates available to you are determined by the contents of your order and your shipping address. The Checkout page will display the shipping methods and corresponding rates available to you before you complete your order.
Either a flat-rate of $9.95 or a weight based carrier rate on orders up to $149.99
Weight based calculated weights for special classes of shipping (express, first class, second day etc) are also available
For regular ecom customers, order totals over $150 gets FREE SHIPPING (Signature Confirmation Required unless you opt out)
**All other U.S. domestic shipping is a flat-rate of $13.95 or weight based carrier shipping.
Ground transit times, contiguous U.S. (days given in BUSINESS DAYS meaning Saturday and Sunday don't count towards number of days to destination).
Non U.S. destinations:
Please read Canada / Non-US shipping related updated pandemic shipping issues here about possible extra charges upon delivery:
We cannot ship orders outside of the U.S. without your explicit agreement to, and indication that you understand everything involved in shipping, and what fees you will be responsible for based on the carrier you choose.
We are adding locations and will sometimes be able to ship to salons in other countries not listed if the billing address and shipping address are both a salon or educational center abroad, contact us if you'd like to ship to a country not on this list.
All orders received before 2 p.m. PST are processed the same day. Orders will ship out within 1 - 72 hours of purchase, if you order at 2 p.m. on a Friday, it won't go out until Monday.
Shipping Confirmation Emails
Our systems will send you an automated shipment confirmation email with tracking details once your order has been shipped.
Our shipping carriers do not pick up packages from our facilities on weekends, or on postal holidays.
If you place an order after our order processing deadline, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order. The time-frame for the shipment method you selected will begin when the carrier picks it up for delivery.
Shipping Carriers Orders placed with standard flat rate shipping may be shipped with any of our carriers: US Postal Service (USPS), UPS, or FedEx.
Weekend Delivery We are unable to arrange weekend deliveries for UPS, USPS orders may arrive Saturdays.
All shipping and processing times listed on our website are in business days (Monday-Friday, excluding all national holidays). Some of our shipping carriers occasionally deliver orders sent via standard shipping on Saturdays, but this service cannot be requested or guaranteed.
CANCELLING AN ORDER WE'VE ALREADY SHIPPED
Once a package leaves out facility, it's in the hands of the carrier, and we're not in control of when your order will reach you, they are. We do our best to use reliable shipping, but issues arise.
If the shipping is taking too long and you're thinking about canceling / having us intercept the package, here are the details for the process:
OPTION ONE: Send the package back to us at your cost once it reaches you and we will refund you the item cost MINUS any shipping costs not covered by your shipping fee once it arrives back it new condition.
OPTION TWO: Ask us to request an INTERCEPT. USPS will charge us $13.95 and any additional shipping, and we will deduct those costs as well as any additional shipping costs not covered by your initial shipping fee from the item once the carrier returns it to us..
IMPORTANT!! We charge a basic flat-rate shipping. We almost always pay more than that for shipping. We will charge you the difference between what you paid for shipping, and what it actually cost us so we aren't making a loss on the shipped cancelled order. Covering the additional shipping is a service we provide to our paying customers, and as much as we'd love to as a service to you, we simply can't take losses on transactions like these where a full refund is involved.
International Shipments Delivery time for international packages vary widely depending on Country, Customs, Carrier and Method of Shipment. We usually ship international orders within 24 hours.
Shipments outside of the U.S. may be subject to fees such as "import customs fees" which include Customs, Duties, Taxes, Brokerage Fees and other similar fees. These "fees" are typically collected by the shipping carrier in your area, and are not part of our shipping charges.
Please contact your local carriers and customs department to learn more about these fees. You, the importer, will be responsible for all "fees" which may be imposed by your country's customs laws including but not limited to duties, taxes, brokerage fees and other fees that may apply at the time package is delivered to you.
Please contact us for more information and an estimated time of arrival to your destination.
Or, if you would like to specify a carrier in particular, contact us in advance before we process and ship out your order.
Methods of payment for international shipping include Paypal and wire transfer and require pre-payment.
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We have a few of these shoulder platforms from different manufacturers. The Hairart version is as good if not better than the others. More of a matte texture than others, which we like as it looks more natural in social media posts, and it matches well with many of the Hairart training heads.
The shoulders we were sent have the Hairart logo in the center of the chest, which was less than ideal for our situation, hence 4 stars rather than 5. (At the time of purchase, the website photo showed a blank version without visible logos.)
Customer service was very helpful and nice to deal with. They offered a return label and advice on how to cover the logo with makeup if required.
We love the Hairart training heads, they are the nicest we have used and consistent quality... but we would prefer if the logos were more subtle. Maybe printed smaller and better placed. Like a small nape logo for the heads and have the logo placed on the arm part for the shoulder platform... Many irl models have these kinds of tattoo placements and we feel that it would make the logos flow better and look more natural in photos, meaning we would include them more often.
I bought the shoulder platform for the mannequin heads, & a mannequin.
SHIPPING TIME ~
everything about the shipping and timing was on point. My package came when it was supposed to, there were no issues with damaged products! Timing is obviously important b/c were excited to start using whatever it is that we've purchased & often times we've paid extra for the shipping service & even more to have it arrive a little faster. I was not let down w/ any of those things. Emails are sent as soon as you place your order, easy to track your package.
SHOULDER PLATFORM ~
I normally just practice on the mannequin head (sitting on a tripod). The shoulder platform is pretty cool b/c of the added "perspective" that it gives. Its hard to recreate an actual client/model situation, but this is def an added plus to your practice. Its helpful to have the shoulders & back/chest in the mix b/c it makes you take those things into consideration when you're practicing.
the mannequin arrived in perfect condition. No issues at all w/ getting the wrong order or damage to the order. On my next order, ill be trying out another mannequin.
The Emma mannequin is probably more light to medium density & a little more loose at the ends. I prefer heavier density throughout the hair so I'm going for the Mia mannequin on the next go.
All in all...
great experience/great products/ all the stars/none of the issues. Thank you guys very much!